Rules and Regulations

• Wet floor cleaning twice a week
• Fully equipped kitchen in each room
• Bathroom en suit with hot water shower
• Spacious rooms
• Beds with privacy, sheets, pillow and blanket, light and power plug each
• Ksh 9000 per bed/calendar month
• Ksh 3000 refundable caution per booking
• Laundry basins and lines on the site
• Smoke detectors

• Check-in at the hostel is from 8.00 AM to 5.00 PM or at agreed time
• In order to register to the hostel, it is mandatory to have an identity document, of which the administrator has the right to make a copy. The following are considered identity documents:
1. Passport
2. ID card
3. Driving license

• In order to register to the hostel, a person is required to fill a registration card.
• Upon registration at the hostel, the cost of accommodation service must be paid according to the valid price list.
• Payment for the accommodation needs to be pre-paid. It is possible to pay by bank transfer, only.
• Payments by M-Pesa only on special agreement and in exception to 0790254299 only

We do not register:
• Persons who have not complied with the registration requirements
• Persons who are intoxicated with alcohol or drugs
• Individuals whose behavior may disturb other guests of the hostel
• The hostel has the right, to refuse to serve a guest we consider unsuitable for cooperation

SMArt-Hostel Kisumu will ensure, that the booked reservation is available to the customer on the day of arrival from 8.00 AM to 5.00 PM. After 5.00 PM we (SMArt-Hostel Kisumu) have the right to free the reservation for the bed unless we have been notified of a later arrival. The reservation fee will be returned asap.
Using hostel rooms
• SMArt-Hostel Kisumu is not responsible for money, documents or any valuables left by our guests elsewhere in the hostel or on the site.
• The use of the resources electricity, gas and water should be responsible and considerate to the other guests
• When entering/exiting, make sure that the main gate closes properly and you do not allow anyone who is not belonging to the site to enter.
• The property of the hostel must be treated well.
• Kitchen equipment must be cleaned after use by the guest
• Gas bottles must be exchanged by stuff, only. The usage of external gas bottles is prohibited.
• Lost of any key must be declared to the stuff immediately, the replacement is at the expense of the guest.
• Night peace at the hostel starts at 10.00 PM and lasts until 6.00 AM and includes the rooms, the site and around the site (neighborhood).
• Noise, load playing of music, disturbance of co-guests sleeps, etc. are prohibited during night peace at the hostel and around the hostel. Our guests must follow generally accepted rules of ethics and conduct.
• All visitors must be registered into the visitor’s book including Name and sure name, ID number, name of the invited guest, room number, time of entering and time of leaving.
• Guests can be visit hostel from 8.00 AM to 5.00 PM.
• It is forbidden to use or possess drugs.
• The guest must inform the stuff of all circumstances and situations that may be dangerous to other guest and stuff.
• Our public area has security cameras.
• Drying clothes in the rooms is not allowed.
• In hostel you must follow good practice. In case of non-compliance with this requirement, SMArt-Hostel Kisumu has the right to refuse further customer service.

• Smoking is only allowed outside the hostel site. In case of non-compliance with this requirement, SMArt-Hostel Kisumu has the right to demand a penalty in the amount of ksh 2000 and also to waive further customer service.
• Smoking and open fires (including candles) are strictly forbidden inside the hostel apart from gas cooker
• SMArt-Hostel Kisumu has the right to demand compensation for material damage caused by the guest.
• The amount of the compensation for damage is based on the direct damage caused, plus the costs of repairing the damage

• Check-out is at 12.00 noon the last day of the semester. Later check-out is only possible by written agreement with the administrator in advance.
• Upon check-out, all keys must be returned and all services must be paid for.
• Any delay, caused by the guest in check-out will incur a penalty fee of ksh 950 per day.
These rules apply to the employees and guests of SMArt-Hostels Kisumu, who are obliged to follow the provisions of the rules in the company´s rooms and territory.

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